WhatsApp appointment reminders and confirmations for salons

Once you switch WhatsApp notifications on, CutieCure Salon sends your clients' appointment messages on WhatsApp automatically, with your salon's name in each one: a booking confirmation, up to 3 reminders at times you choose (24 hours and 2 hours before by default), a confirm-or-cancel request that updates the appointment with one tap, cancellation notices and, if you want, a review request after the visit. It is not a chatbot: clients do not book by chatting in WhatsApp. They book on your booking link or website widget with a name and phone number and no account, and WhatsApp takes care of what comes after. There are no SMS messages.

Updated

In short

  • Clients book on your booking link or website widget; confirmations, reminders and confirm-or-cancel replies then run on WhatsApp.
  • Up to 3 reminders per appointment, at 48, 24, 12, 6, 3, 2 or 1 hour before; 24 h and 2 h by default, in your salon's time zone.
  • Every plan includes a monthly WhatsApp allowance: 30 messages in the trial, 100 on Basic, 500 on Pro and 1,500 on Enterprise. No SMS and no per-message charge.
  • Plans start at $29.99 a month with WhatsApp messages included and no booking commission; the 14-day free trial includes 30 messages and needs no card.
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What it sends on WhatsApp

  • Booking confirmation

    When you confirm an online booking, or add an appointment yourself, the client gets a WhatsApp message with your salon's name, the service, the date and the time. Online bookings arrive as pending, so nothing is final until you decide.

  • Up to 3 reminders

    Choose up to 3 times from 48, 24, 12, 6, 3, 2 or 1 hour before the appointment (24 h and 2 h by default). Timing follows the time zone in your settings, and a booking made after a reminder time skips that reminder.

  • One-tap confirm or cancel

    At one of your reminder times, the one you choose, the message comes with two buttons. Confirming marks the appointment confirmed; cancelling cancels it and frees the slot for online booking. You can get a notification either way.

  • Cancellation notices

    When you cancel an appointment, or an unconfirmed booking cancels itself after the time you set, the client is told on WhatsApp. A client who cancelled with the button is not messaged again.

  • Review requests (optional)

    Off until you switch it on. 1, 2, 3, 6 or 24 hours after the appointment ends, the client gets a link to rate the visit from 1 to 5 and leave a comment. It is not sent for cancelled appointments or no-shows, and your average rating shows on your booking page.

  • In your salon's name and language

    Messages name your salon and go out in your salon's language: English, Turkish, French or Portuguese. They are sent from CutieCure's WhatsApp Business account, so there is no WhatsApp API account to set up and your own number stays as it is.

  • Monthly message allowance

    Trial 30, Basic 100, Pro 500 and Enterprise 1,500 messages a month. Each confirmation, reminder, cancellation or review request counts as one. When the allowance is used up, WhatsApp messages pause until the next month.

Who it is for

  • Salons that lose appointments to clients who forget, and want reminders to go out without anyone typing them.
  • Salons whose clients already use WhatsApp every day and answer there faster than anywhere else.
  • Owners who want a clear yes or no before the day, so a freed slot can be booked again.

Who it is not for

  • Salons that want clients to book by chatting with a bot inside WhatsApp: here clients book on the booking link.
  • Salons that want SMS reminders: there are none.
  • Salons that want to send campaigns or bulk messages on WhatsApp: the messages are only about appointments.
  • Salons that want the messages to come from the salon's own WhatsApp number.

Pricing

Every plan starts with a 14-day free trial with no card and 5 AI credits. There is no commission on bookings.

  • Basic

    $29.99/month

    or $299.90 billed yearly

    • 1 team member
    • 5 AI credits a month

  • Pro

    $39.99/month

    or $399.90 billed yearly

    • Up to 5 team members
    • 20 AI credits a month

  • Enterprise

    $99.99/month

    or $999.90 billed yearly

    • Unlimited team members

Questions

Is this a WhatsApp booking bot?

No. A WhatsApp booking bot lets clients book by chatting or picking from a menu inside WhatsApp, and CutieCure Salon does not do that. Clients book on your booking link or website widget, which you can share on WhatsApp. WhatsApp is used for what comes after: confirmations, reminders, one-tap confirm or cancel, cancellation notices and review requests.

Why a booking link instead of a bot?

The link shows your services, your team and the times that are really free on one screen, and the client picks one without back-and-forth messages. Availability is calculated per technician, so two clients cannot book the same technician at the same time. A bot keeps everything inside the chat, which some clients like. If that matters most to you, this is not the right tool.

Can clients book through WhatsApp?

They tap your booking link in a WhatsApp message, on your WhatsApp Business profile or in a quick reply, then book on the web page with a name and phone number, no account needed. If a client asks for a time in a chat, add the appointment yourself and mark WhatsApp as its source.

How many WhatsApp messages are included?

30 a month in the trial, 100 on Basic, 500 on Pro and 1,500 on Enterprise. Confirmations, reminders, confirm-or-cancel requests, cancellation notices and review requests each count as one message, and the allowance starts again each month. There is no charge per message.

Do I need a WhatsApp Business API account?

No. Messages go out from CutieCure's WhatsApp Business account with your salon's name in them. You switch them on in Settings, there is nothing to set up on the WhatsApp side, and your own number does not change.

Can clients reply to the messages?

They can tap the buttons to confirm or cancel. Written replies are not answered automatically, so a client who wants to move her appointment contacts you as usual. A client who replies STOP no longer gets appointment messages, and START turns them back on.

Are there SMS reminders?

No. Reminders go on WhatsApp, and clients who use the free CutieCure Book app also get push reminders at your reminder times.

What happens when the allowance runs out or the trial ends?

WhatsApp messages only go out while your trial or plan is active and the monthly allowance lasts. Once it is used up, messages pause until the next month; your bookings and calendar are not affected.

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